Why So Many Organizational Change Programs Fail

One organizational problem that keeps repeating itself is the high failure rate for implementing new organizational improvement efforts like increasing customer service levels, re-structuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like. I recently wrote an article on this recurring problem for a new column I am writing for HR Professional magazine. Here’s a link to a version of the article aimed at managers. It features a chart at the heart of the problem; bolt-on programs versus built-in culture change.

And here's an interview I did for CTV's Canada AM a while back on a similar topic:
Why Corporate Training Usually Fails